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Changing the IT help desk landscape forever
Before we make the big announcement, let’s set the scene with some history. Since 1996, we at ManageEngine have been providing IT enterprise solutions with the goal of milling providing the finest IT...
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Change Management: Immovable object versus unstoppable force?
(Originally published in Technology Spectator) The world is ever changing. Those who adapt and change along with it, survive. Those who don’t, will perish. This statement is true and has never been so...
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Guest Blog : Upheaval in the Service Desk Space
This is a guest post by Peter Dorfman. Help Desk Software is now a FREE download ! The wheels turn slowly in the enterprise software business. For all the talk among the industry pundits about...
View ArticleGuest Blog : ManageEngine is now FREE.You only get what you pay for !
This is a guest post by Kenneth Gonzalez. If you’ve read or paid attention to anything that I’ve written over time, you’ll know that I hate clichés. OK, I’m lying through my teeth! I love them, but not...
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HDI 2014, the Conference Beautiful!
This year, HDI was held in Orlando, Florida, which carries the nickname “The City Beautiful.” Attending the conference for the umpteenth time, we strongly feel that HDI should adopt the moniker ” The...
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What drives a compelling shopping experience for your IT customers?
Sometimes being a customer of an IT Department is like visiting the worst shop in the world.Imagine that you need a new mobile device but you have only one place to shop for it. You go into the shop...
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SITS witnessed such thing as a free lunch!
They say there’s no such thing as a free lunch. They also say there’s always a cost; you get what you pay for; and there must be a catch if someone is giving away something for free. At ManageEngine,...
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The Selfie Impulse
This year’s Service Desk and IT Support show (SITS ’14) was a little more special to us than the previous years’ shows. Our “Rise of Free” campaign was an instant hit, and we loved watching the...
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Guest Blog : No Such Thing as a Free Lunch?
This is a guest post by Kirstie Magowan. At least that is what my grandmother always told me…I think I heard a collective gasp around the IT Service Management industry when ManageEngine announced...
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6 Reasons Why You Need Incident Management
What haunts any IT manager the most? The lack of a streamlined service process in the organization. This directly affects IT efficiency and productivity, besides the end user’s perception of IT....
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Will the Real SaaS IT Help Desk Leader Please Stand Up?
Not everyone can be a leader In real life, the legacy you leave behind is the life you’ve led. As leaders in the ITSM space, we ask ourselves one question when we hold up the mirror. Are we leading...
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Towards a Leaner IT: 7 Simple Ways to Reduce “Cost per Ticket”
Recently, John, an IT help desk manager, has been noticing a steep increase in IT expenses and, needless to say, is under tremendous pressure to bring them down. All that his team does all day is...
View ArticleHow Blessing Hospital Replaced FrontRange Heat with ServiceDesk Plus –...
Unlike the past, these days, customers are better equipped to evaluate products. They base their opinions on how they experienced the product at different points in time and whether the product live up...
View ArticleHow ServiceDesk Plus Helps S&K Technologies Manage Its Distributed IT...
Managing a globally distributed IT infrastructure could be a difficult task, if not for ServiceDesk Plus. Now, one our customers, S&K Technologies, offers a video testimonial on how ServiceDesk...
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World Cup Soccer Meets World-Class Help Desk!
Soccer stirs the passions of fans throughout the world. And with the opening match of the 2014 FIFA World Cup Brazil just hours away, people from every field of endeavor find themselves united by a...
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Six Steps to Build an Effective Help Desk Knowledge Base
John, the IT help desk manager, has been facing several productivity issues, including longer resolution times, and tickets have been piling up as a result. John thinks implementing an effective...
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Six Steps to Implementing Change Management that Works
Solid change management capability will help you boost your ITSM maturity, break out of the “firefighting mode,” align IT activity with business objectives, and transform IT from a service provider to...
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A Mobile Workforce Needs a Mobile Service Desk
By 2015, the number of mobile workers in the world will reach 1.3 billion, according to a recent IDG Connect study. A similar Cisco study found that three out of five workers say they don’t need to be...
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ServiceDesk Plus Is a “Godsend” for IT, Says Who?
At ServiceDesk Plus, we love hearing from happy customers like Leroy Squires, who believes ServiceDesk Plus is a ”godsend.” Leroy works at Unisource Worldwide, Inc., a well-known logistics...
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