Integrating Siri shortcuts with ServiceDesk Plus Cloud’s iOS app
Performing actions in ServiceDesk Plus Cloud’s iOS app using just your voice is now possible! With this new integration with Siri shortcuts, you can perform a number of actions in ServiceDesk Plus. For...
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Introducing ServiceDesk Plus Cloud for Microsoft Teams
Make IT service management more accessible. Bring your IT help desk directly to your users. As much as service desk teams encourage use of their IT self-service portals, many end users still prefer...
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Exciting news about ServiceDesk Plus’ IT asset management module
We’re delighted to announce that ServiceDesk Plus, our flagship IT service management (ITSM) solution, received PinkVERIFY 2011 certification for its IT asset management (ITAM) processes. This adds to...
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ServiceDesk Plus named in Capterra’s 20 most popular IT asset management...
ServiceDesk Plus’ latest recognition comes from Gartner’s Capterra, which has awarded ServiceDesk Plus a position in its Top 20 IT Asset Management Software report. This recognition affirms...
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Announcing ServiceDesk Plus 11.0 with rapid-start enterprise service desk...
In late 2017, we announced enterprise service management (ESM) capabilities for our cloud model of ServiceDesk Plus. It helps organizations worldwide create unique service desk instances for each of...
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ServiceDesk Plus introduces IT Release Management
We’re proud to announce the latest feature in ServiceDesk Plus Cloud: IT Release Management. This new capability helps you build, test, and deliver IT software releases with minimal risks and greater...
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ManageEngine recognized as November 2019 Gartner Peer Insights Customers’...
ServiceDesk Plus, ManageEngine’s flagship ITSM software, has helped over 100,000 service desks around the globe streamline and efficiently manage their IT service management processes. Now, we’re...
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ServiceDesk Plus named Contender in the Enterprise Service Management space...
Forrester has recognized ManageEngine as a contender in the Enterprise Service Management (ESM) space in its latest Forrester Wave: Enterprise Service Management, Q4 2019 report. The report covered...
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New design, layout, and features—the all-new UI of ServiceDesk Plus Cloud is...
We are excited to launch the all new user interface for ServiceDesk Plus Cloud, the flagship ITSM software from ManageEngine. This latest UI update takes cues from the minimal design language and...
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Updates to ServiceDesk Plus Cloud for Microsoft Teams: Enhanced chatbot, ESM,...
2020 has seen a surge in the number of organizations embracing remote work to adapt to the new normal, leading to increased reliance on digital collaborative workspaces like Microsoft Teams. As...
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ManageEngine recognized in the 2021 Gartner® Magic Quadrant™ for IT Service...
ManageEngine has been named a Niche Player in the 2021 Gartner® Magic Quadrant for IT Service Management Tools. This is the second consecutive year that ManageEngine has been positioned in the Magic...
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The growing interoperability between workspace management and ITSM
As economies gradually open up, it is becoming clearer that the hybrid work model is here to stay for increasingly more organizations. This has increased the need for cross-departmental collaboration...
View ArticleMinimize o tempo de inatividade de uma rede com uma ferramenta ITSM
Se você é um administrador de uma rede corporativa, você sabe melhor do que ninguém como os tempos de inatividade podem ser desastrosos. Um estudo de custo do tempo de inatividade, conduzido pelo...
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Introducing single-touch workflow automation in ServiceDesk Plus Cloud
We are excited to announce that we are introducing single-touch workflow automation for ServiceDesk Plus Cloud, helping enterprises accelerate their service desk productivity by eliminating human...
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From the racetrack to your service desk: What IT teams can learn from Formula 1
Known as the pinnacle of motorsport, Formula 1 features 10 teams and 20 drivers racing on challenging tracks throughout the world. The sport calls for only the best drivers behind the wheel and the...
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Modern solutions for modern problems: Santa & Co. save the holiday season...
With the holiday season here, let’s talk about one of the most impressive service delivery stories out there—Santa Claus and his horde of elves who work hard to ensure the end of our year is filled...
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Supercharge ITSM with OpManager: A webinar on a seamless integration of ITOM...
Are you frustrated with outdated IT asset data during audits and sluggish incident response times? Let me quickly walk you through the consequences of inadequate IT incident and asset management:...
View ArticleIntroducing the Zia Code Generator for Custom Functions in ServiceDesk Plus...
We are thrilled to announce the latest GenAI capability in the cloud version of ServiceDesk Plus: Zia Code Generator for Custom Functions, powered by ChatGPT. With this latest feature, service desk...
View Article4 reasons you can’t afford to miss the ITOM-ITSM integration webinar
Our upcoming webinar, ITSM and ITOM: Ensuring high availability and business continuity with ManageEngine, is fast approaching! Haven’t registered yet? Here are four compelling reasons why you won’t...
View ArticleTransform IT service management with OpManager: On-demand webinar on...
Manual IT service management (ITSM) often faces persistent roadblocks: outdated IT assets, delayed incident responses due to limited infrastructure visibility, and reactive incident management...
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